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DeepHow teams with PSM to enhance human-factored procedures



Proper training is the most valuable policy you can give to your employees — it boosts employee retention, unlocks the full potential of your employees, and (most importantly) keeps you and your fellow workers safe.


What do procedures, work instructions, policies, and guidance documents have in common? Amongst other things, they are all human-performance tools designed to help people and companies be more successful in work that is performed by following the direction provided. When performing a procedure or work instruction, does every worker stop to read the Notes, Cautions, Warnings, Precautions, Limitations? If they are like a majority of people, then the answer is most likely “No!”

Procedure Solutions Management (PSM) is a market leader in the development of unique, human-performance solutions. PSM ensures that written procedures and work instructions follow human-factored guidelines and regulatory compliance across numerous industries, including life sciences, technology, oil and gas, nuclear, renewable energy, manufacturing, and more. 


PSM and DeepHow will tackle these necessary functions together, making procedures more efficient, accessible, and safe.


PSM was founded in 2008 by Darlene McCord and Stephen McCord – both nuclear industry veterans. Over the years, Darlene and Stephen have refined their product offering to the point that is now the industry standard — they are the leading human-factored engineers who specialize in improving policy and procedure program requirements, program and process management, and technical writing. Their primary focus has been on providing industry-leading services in procedure, document, guideline, and process management consulting.

PSM has passed along these industry standards through training classes, consulting services, and human-factored writing templates. Their training and consulting services are executed with the average worker in mind, considering the chances of human error and ensuring regulatory compliance and human performance.


DeepHow Lunch Photo Brightened


How will PSM and DeepHow work together?

PSM and DeepHow’s partnership will ensure a safe and efficient transfer of knowledge among skilled workers. PSM will lend its consulting services to DeepHow’s training platform users to ensure their how-to videos follow regulatory compliance, consider human performance, and evaluate the chances of human error.

First, PSM and DeepHow will work together to consider the person performing the task and what the task entails. From there, they will determine which tool or combination of tools will make the person the most successful from a human-factored perspective. The person performing the task can be supported by one of the following:

  • DeepHow’s AI-powered how-to video
  • A written procedure
  • A written procedure embedded with DeepHow’s AI-powered how-to video

Next, PSM will utilize its extensive network of highly skilled, in-demand, niche consultants. They will match each company with a consultant or team of consultants who are subject-matter experts in their industry. Many PSM consultants possess 20-30+ years of experience in life sciences, technology, gas and oil, nuclear, renewable energy, manufacturing, and more.

The matched consultants will provide insight into creating a human-factored know-how video and/or written procedure. They will analyze your video for hand movements or spoken instructions that may promote human error. Each consultant possesses a Procedure Professionals Association (PPA) Procedure Writer Certification that confirms their extensive knowledge of the methods and fundamentals of human-factored procedures. With this knowledge, PSM’s consultants can identify actions or written instructions that may result in an error and provide solutions to correct these errors.




How does this partnership benefit you?

Proper training is the most valuable policy you can give to your employees. It increases employee retention, unlocks the full potential of your employees, and (most importantly) keeps you and your fellow workers safe.

With the emergence of a younger workforce, keeping up with an evolved learning style is essential. Younger hires are more accustomed to a visual learning experience where they can collaborate with their peers. Creating a collaborative environment is fundamental in maintaining attention to the critical steps of the task and bridging the skills gap.

A constantly evolving workforce means a continuous loss of institutional knowledge that results in performance inconsistencies. Since written procedures provide a broader scope of the task, it can be challenging to translate the intangible knowledge that workers at an organization have built over time. DeepHow provides a medium where this knowledge can be stored, delivering a safer and more efficient training experience.


With DeepHow streamlining the capture and transfer of technical skills via video, this technology can fill the performance gap that even a human-factored procedure cannot fill.

— Stephen McCord, founder and chairman of the board at PSM


While digital advances help us adapt to this evolved learning style, the necessity of safe procedures and work instructions must not be forgotten. A competent staff does not mean that your fellow workers are incapable of making mistakes — but utilizing the PSM/DeepHow partnership could make the difference in diffusing an error-likely situation in your training.

PSM and DeepHow’s partnership is not only a great product fit where knowledge transfer and safe training meet. This innovative partnership fosters a mutual vision for the future of procedures, where skilled workers can have better learning opportunities that mitigate risk and human error.


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